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Crack the Code

Upgrade your customer experience, one conversation at a time

By Steve Bent , Sally Earnshaw , Sean Spurgin
Cover of Crack the Code (Paperback) by Sally Earnshaw, Sean Spurgin and Steve Bent

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Customer experience is where it's at and human conversations are your most valuable code. This inspiring manual explains how to upgrade conversations across your organisation from the boardroom to the front line. Swap outdated soft skills for science-backed behaviours - and reap real results.

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