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Brodie and Harnack, The Trust Mandate

Cover of The Trust Mandate by Herman Brodie and Klaus Harnack The authors offer a range of suggestions, from the fragrance of hand cleansers in the washrooms of the asset manager's offices to the trade-off between warmth and competence where "one additional unit of warmth, so to speak, will bring providers closer to a high-trust relationship than one additional unit of competence."
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