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The Behaviour Business

How to apply behavioural science for business success

By Richard Chataway
Cover of The Behaviour Business (Paperback) by Richard Chataway Cover of The Behaviour Business (Ebook - phone) by Richard Chataway Cover of The Behaviour Business (Ebook - tablet) by Richard Chataway

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About the Author

Richard Chataway

Richard Chataway is Director of Behavioural Science at Gobeyond Partners and one of the most experienced behavioural science practitioners in the UK. He has worked in senior strategic roles for government in Australia and the UK, and for the four largest advertising agency groups, addressing behavioural challenges as varied as getting people to stop smoking, join the armed forces, drink spirits ... Read more on Richard Chataway

Contents Listing

Jacket Text

If you are in business, you are in the business of behaviour – and unless a business influences behaviour, it will not succeed.

In the last 50 years we have learnt more about how we behave than over the previous 5,000. This book shows how behavioural science has revolutionised our understanding of how people really think (or don’t) – and how we can use those insights in our businesses to influence behaviour and gain competitive advantage.

Richard Chataway is Director of Behavioural Science at Gobeyond Partners and has experience in everything from getting people to join the armed forces, drink spirits rather than wine, and buy flatpack furniture – to developing the world’s most successful stop-smoking mobile app.

Introducing the leading thinkers and practitioners from this new field (and sharing dozens of real-world examples), Richard guides readers through the hidden influences, biases and fallacies that influence the behaviour of customers, employees, and business leaders alike – and shows how we can ethically use these insights to:

• powerfully attract and retain customers
• fuel true and lasting innovation
• stand apart in the new world of increasing automation and artificial intelligence
• change workplaces and maintain happy and productive employees and teams
• and a lot more!

It’s time to shape behaviour instead of simply reacting to it. The Behaviour Business is the eye-opening, practical guide you have been waiting for.

Media Coverage

The Behaviour Business Podcast

The podcast features extracts from interviews with over 20 different experts, to get the latest and best insights on the amazing work they're doing applying behavioural science around the ...

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It's All Just a Bunch of BS Podcast

Over his career Richard has successfully addressed behavioural challenges as varied as getting people to stop smoking, join the armed forces, drink spirits rather than wine, turn up to school, pay ...

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Behavioraleconomics.com

Richard guides readers through the hidden influences, biases and fallacies that influence the behaviour of customers, employees, and business leaders alike and shows how we can ethically use these ...

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Nudge Podcast

What simple tricks make call centers more effective? How do Amazon, Google and Netflix increase product usage? And what can private organizations learn from governments when it comes to behavior ...

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Branding Strategy Insider

“And what we find with a lot of customers is that they get feedback from people saying: ‘I love the format, I really enjoyed reading it’. There’s a tendency in B2B historically that people ...

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Branding Strategy Insider

The supermarket brand Aldi knows this well. Their (much cheaper) own-label brands (pictured above) closely replicate the logos, colors and semiotics of better known, established brands to make our ...

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Branding Strategy Insider

If you are in business, you are in the business of behavior – and unless a business influences behavior, it will not succeed.

In the last 50 years we have learned more about how we behave than ...

Read more

The Human Risk Podcast

On this episode, I speka with Richard Chataway who is a Behavioural Science practitioner that has recently published a book called "The Behaviour Business".

In it, he explores how businesses can ...

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Branding Strategy Insider

If you want to understand how valuable behavioral science is to a digital business – there’s your answer. Creating a product people want might make you a few million dollars. But creating one ...

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