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Connecting with Clients

For stronger, more rewarding and longer-lasting client relationships

By Paul Cowan
Cover of Connecting with Clients (Paperback) by Paul Cowan Cover of Connecting with Clients (Ebook - phone) by Paul Cowan Cover of Connecting with Clients (Ebook - tablet) by Paul Cowan

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About the Author

Paul Cowan

Paul Cowan is a relationship specialist. He had a successful career in leading international advertising agencies and opened his own agency. Fascinated by the effect of the interplay of internal and client relationships he studied at the University of Surrey Business School and Metanoia/Middlesex University, becoming a change agent and psychotherapist. He worked with individuals and couples and ... Read more on Paul Cowan

Contents Listing

Jacket Text

CLIENT RELATIONSHIPS
Finding some clients difficult to understand?
Confused when they say one thing but mean another?
Need better, more useful feedback?
Sometimes feel on the back-foot?
Have trouble managing client expectations?
Wonder why they seem impossible to please?
Concerned about being blind-sided by unexpected client loss?

THIS BOOK IS YOUR LIFELINE
Connecting with Clients contains new ideas derived from the world’s leading relationship experts
Insights from over 500,000 pieces of client feedback worldwide
With tips and guidance from an adman, organisational change agent, couples’ counsellor and co-founder of The Client Relationship Consultancy
Dip into short chapters and discover a valuable insight on every page

REJUVENATE YOUR CLIENT RELATIONSHIPS
With the help of this book, you will be able to:
Evaluate your client relationships and diagnose issues
Recognise your part in a problem
Obtain useful and clear feedback
Understand, relate to and communicate with your clients
Manage yourself and your team members
Get the best from your clients so that they get the best from you

CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.

Professional Reviews

This book is a game changer for agencies and all professional service businesses. It is a truly practical, effective toolkit based on applying psychology to relationship management. Enjoyable and the ideas work. Stephen Woodford. CEO The Advertising Association

A must read for every client facing exec from a first day graduate to hardened Global CEO. It is the first book of its kind. Rammed full of insights, top tips and ideas to strengthen any client relationship Paul Bainsfair. Director General, IPA


Media Coverage

CeoWorld Magazine

Take it from a couples counselor and client relationship consultant: it’s always tempting to compare your relationship with your client to a marriage. It’s also true that the agency-client ...

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Campaign

Cowan is about to launch a new book Connecting with Clients, which comes out next month. Before becoming a consultant and psychotherapist he founded Cowan Kemsley Taylor and was group account ...

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